Privacy Policy
Introduction
This Privacy Policy of THX IT Oy (hereafter referred to as "THX IT Oy", "we", "us", or "our") is in accordance with the Personal Data Act (sections 10 and 24) and the General Data Protection Regulation (GDPR) of the European Union. This policy outlines how we collect, use, disclose, and protect your personal data when you use our online service, ThanksCoach, available on web, iOS, and Android platforms.
Company Information
THX IT Oy
Tuulimyllyntie 2 C 26
Helsinki, 00920
Finland
info@thankscoach.fi
Business ID: 3380742-5
Legal Basis and Purpose of Processing Personal Data
The processing of personal data is based on our relationship with the customer, business relationships, or other relevant connections, as well as consent or assignment. The purpose of data processing includes:
- Providing and managing our online service.
- Fulfilling orders, invoicing, and delivery of products.
- Communication and marketing through various channels.
- Enhancing user experience and service functionality.
- Complying with legal obligations.
Types of Data We Collect
We collect various types of personal data to provide and improve our services:
1. Contact Information:
- Name, surname, email address, password (provided during registration).
- Additional contact details (email, phone number, social media account identifiers) provided optionally.
2. Profile Information:
- Photograph, general information ("about me"), location data (country and city), gender, date of birth, height, and weight.
- Types of activities the user is interested in (e.g., running, cycling, swimming).
3. Training Data:
- Anaerobic threshold (AT) data, training zone limits, planned and actual training data, events, measurements, competitions, long-term plans, templates, and workout categories.
- Training plans created by the user and those for publication in the Training Plans Store.
4. Synchronization Data:
- Login details for fitness platforms (Garmin, Polar, Coros, Apple Watch, Suunto, Strava) to import workout data.
5. Subscription Data:
- Name and email address provided for newsletters.
6. Support Data:
- Information recorded when contacting our support service, including interaction details, IP address, browser type, device information, and error data.
Use of Personal Data
We use the collected personal data to:
- Communicate and manage user accounts.
- Provide access to our services.
- Connect users with coaches and facilitate training plans.
- Troubleshoot, provide support, and improve user experience.
- Develop new features and integrate with third-party applications.
- Analyze and improve our services, tailor content, and measure performance.
- Ensure security, prevent fraud, and comply with legal obligations.
Sources of Information
Personal information is primarily collected directly from users during registration, through forms on our website, email, phone, social media, and other communication channels.
Data Transfers and Disclosures
Personal data is not disclosed to third parties except as permitted or required by law. Data may be published with user consent. We do not transfer personal data outside the EU or EEA without explicit permission.
Data Protection Principles
We take diligent care in processing personal data, ensuring that information systems are securely protected. Access to data is restricted to employees whose job requires it, and all data is handled confidentially.
User Rights
Users have the right to:
- Check the personal data stored about them.
- Request corrections of incorrect or incomplete information.
- Request deletion of personal data ("right to be forgotten").
- Restrict the processing of personal data in certain situations.
Requests should be sent in writing to the data controller. We may require confirmation of identity before processing requests. Responses will be provided within the timeframe specified by the GDPR (usually within one month).
Contact Information
For any questions or requests regarding this privacy policy or your personal data, please contact us at info@thankscoachapp.com